September 29, 2024
SJC has long been a favorite of Bay Area travelers for its reliability, value and convenience. We were proud to receive independent validation from J.D. Power, the global leader in consumer insights, advisory services and data and analytics. According to the J.D. Power 2024 North America Airport Satisfaction Study SJC ranks 10th out of 28 in overall customer satisfaction among Large Airports, surpassing similar sized airports such as Austin-Bergstrom International Airport (AUS), Vancouver International Airport (YVR) and Oakland International Airport (OAK).
The value that SJC offers Bay Area travelers is rooted in our easy size, simple layout, temperate climate and location. Our ‘Fly Simple.’ spirit is clearly resonating with passengers and we couldn’t be happier to be recognized as a Top Large Airport by JD Power & Associates!
The North America Airport Satisfaction Study, now in its 19th year, was redesigned for 2024. Scores in this year’s study are not comparable year over year with previous-year studies. The 2024 North America Airport Satisfaction Study measures overall passenger satisfaction with mega, large and medium North American airports by examining their experience across seven core dimensions (in order of importance): ease of travel through airport; level of trust with airport; terminal facilities; airport staff; departure/to airport experience; food, beverage and retail; and arrival/from airport experience. Mega airports are defined as those with 33 million or more passengers per year; large airports with 10 to 32.9 million passengers per year; and medium airports with 4.5 to 9.9 million passengers per year.
The 2024 study is based on 26,290 completed surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days. Passengers evaluated either a departing or arriving airport from their round-trip experience. The study was fielded from August 2023 through July 2024.
Learn more about the North America Airport Satisfaction Study.