Tips & Resources for Traveling Safely During COVID-19

 

Updated June 7th, 2021 

 
SJC is the first California airport to earn GBAC STAR™ Facility Accreditation. This global accreditation recognizes SJC’s commitment to having the highest levels of cleanliness and safety. To achieve GBAC STAR™ accreditation, a facility must demonstrate compliance with the program’s 20 elements, which range from standard operating procedures and risk assessment strategies to personal protective equipment, and emergency preparedness and response measures. Learn more.

 

The health and safety of our travelers, employees and all airport users are the SJC team's top priorities. We are working very closely with our local, state and federal partners to help manage and mitigate the spread of Novel Coronavirus (COVID-19).  

 

 

What To Expect at SJC

Mineta San Jose International Airport (SJC) is open.

    FACE COVERINGS REQUIRED: Federal law requires wearing a mask at all times in and on the airport and failure to comply may result in removal and denial of re-entry. Refusing to wear a mask in or on the airport is a violation of federal law; individuals may be subject to penalties under federal law. Learn more.

    FOOD, BEVERAGE & RETAIL: Dining and retail options are limited; however, at least one outlet is open in each terminal to serve passengers and airport staff.

    FLIGHT SCHEDULES & STATUS: For the latest updates regarding how COVID-19 may impact your travel itinerary please contact your airline directly. 

    PARKING: The Economy Lot (Lot 1) is closed. Visit our Parking page for the latest information.

    GROUND TRANSPORTATION: Some ground transportation providers are operating modified schedules, including Valley Transportation Authority (VTA) bus and light rail services. Visit our Public Transit and Scheduled/Charter Buses pages for links to the latest updates.

    TSA SECURITY: For information regarding COVID-19 impact to the Transportation Security Administration (TSA) and TSA's latest guidance to travelers, visit the TSA website.

    TESTING OPTIONS: SJC now offers testing options for travelers, learn more here. 

    What We've Done at SJC

    At this time, the County of Santa Clara Public Health Department has not prescribed any specific precautions for the Airport. Nonetheless, SJC has taken several actions to help slow the spread of COVID-19, including:

    • We’ve partnered with Security Point Media to replace bins previously used by the TSA at the security checkpoints. The new bins are layered with Microban Technology which kills 99.9% of bacteria.
    • Providing hand sanitizer at high-touch areas of the Airport terminals, and sanitizing wipes at TSA security screening checkpoints.
    • All escalator handrails have new and innovative ultraviolet light (UVC) devices installed to disinfect handrail surfaces killing up to 99.9% of bacteria and viruses, and restoring a freshly sanitized surface for each person to grasp.
    • Crafting and installing acrylic shields for airline ticket counters, gate areas, and other customer service delivery points.
    • Posting new public health signage in employee and public restrooms and other spaces.
    • Encouraging employees and passengers to wash their hands frequently and thoroughly.
    • Providing guidance on healthy travel to the public via this website and social media.
    • Adding a nightly deep-cleaning of TSA passenger screening checkpoints in both terminals to our routine daily cleaning regimen.
    • Conducting additional cross-contamination training with all custodial staff.  
    • Providing the latest information to our employees and passengers as it becomes known to Airport management.

    Our Airport facilities are routinely cleaned to meet or exceed the latest CDC guidance. This routine cleaning includes:

    • Cleaning and disinfecting trash receptacles, water fountains, hydration stations, ticket counters, restroom stall door handles, elevator buttons, etc., throughout the day. 
    • Disinfecting restrooms roughly once every two hours.
    • Deep-cleaning all public areas of the terminals each night using a stronger cleaning agent.
    • Disinfecting all public areas of the terminal each night using the latest electrostatic disinfectant technology.

    How To Travel Safely 

    To prevent the spread of COVID-19 and all other communicable diseases such as flu, colds, etc., the Centers for Disease Control and Prevention (CDC) recommends that all persons follow respiratory hygiene etiquette measures, including:

    • Stay home and avoid travel when you are sick.
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
    • Avoid close contact with people who are sick.
    • Avoid touching your eyes, nose, and mouth.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash and clean your hands.
    • Always wear socks when traveling, so if you need to remove your footwear for TSA screening you are not barefoot.
    • Place items from your pockets inside your carry-on bag before arriving at the TSA screening checkpoint to reduce your contact with surfaces and screening bins.

    Airline Policies

    Airline

    Middle Seat Blocked?

    COVID Cancellations/ Refunds?

    COVID Testing Available?

    Advanced Cleaning?

    Alaska
    American
    Delta
    Frontier
    Hawaiian
    Southwest
    United
    Volaris
     

    Public Health Resources

    For answers to Frequently Asked Questions regarding travel and COVID-19, visit: https://www.cdc.gov/coronavirus/2019-ncov/travelers/faqs.html

    The CDC provides current travel notices for international travel to affected countries. Visit: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

    County of Santa Clara Public Health Department provides the latest information and guidance regarding COVID-19 in our region. Visit: https://www.sccgov.org/sites/phd/DiseaseInformation/novel-coronavirus/Pages/home.aspx

    This is an evolving situation and recommendations may change frequently. We strongly advise travelers to check with the above public health authorities for new guidance often and follow that guidance as it is released.

    Testing and Vaccine Information

    COVID-19 TESTING: COVID-19 testing is now available for passengers traveling to destinations where advance testing is required. Be sure to check with your airline and the public health authority at your destination for detailed requirements and additional resources. 

    In-Person Testing Options

    Mail-In Testing Options

    VACCINE INFORMATION: Information regarding vaccine availability and distribution is rapidly changing. For more information, please visit the CDC's website.