At Mineta San Jose International Airport, it is our priority to provide outstanding customer service amenities, ease of access, and a safe and pleasurable travel experience for all of our valued customers.
Taxi and door-to-door shuttle services
- Wheelchair-accessible vehicles are available from taxi and door-to-door shuttle services at both terminals. Uniformed dispatch personnel located at the terminal ground transportation loading area will coordinate your request. Reservations are recommended.
Wheelchairs or Sky Caps
- For wheelchair or porter service, please contact your airline in advance.
- Passengers may also request assistance from any available Sky Cap by calling their airline from any Airport Courtesy Phone located throughout the terminals.
- Parking for the mobility impaired is available in Hourly Lot 2 (Servicing Terminal A) and Hourly Lot 3 (Servicing Terminal B). Appropriate placard must be displayed.
- All shopping and dining concessions are wheelchair accessible. View list of all passenger services.
Pet Relief Area
- SJC has animal relief areas located outside north of ticketing area of both Terminal A and Terminal B and post-security in the passenger walkway between Gates 16 & 17.
- All airport restrooms are equipped with stalls for persons with disabilities and infant diaper changing stations as well.
- Individuals assisting passengers with disabilities are allowed beyond the screener checkpoints. These individuals may be required to present themselves at the airlines' check-in desk and receive a "pass" allowing them to go through the screener checkpoint without a ticket.
- Passengers with disabilities may receive assistance from airline personnel, who will escort them to the gate. Those needing help should make a request at the airline ticket counter.
- Ticketed passengers with their own oxygen for use on the ground are allowed beyond the screener checkpoints with their oxygen canisters once the canisters have been thoroughly inspected.
- All persons allowed beyond the screener checkpoints may be searched. This will usually be done through the use of a hand-held metal detector, whenever possible. Passengers may also be patted down during security screenings, and this is even more likely if the passenger uses a wheelchair and is unable to stand up. A private screening will be provided upon request.
- Service animals, once inspected to ensure prohibited items are not concealed, are permitted on board an aircraft. Any backpack or sidepack that is carried on the animal will be manually inspected or put through the X-ray machines.
- Assistive devices such as walking canes, once inspected to ensure prohibited items are not concealed, are permitted on board an aircraft. Assistive devices such as augmentative communication devices will go through the same kind of security screening process used for personal computers.
- Syringes are permitted on board an aircraft once it is determined that the person has a documented medical need for the syringe.
- For additional information, please call the TSA toll free at: 1-855-787-2227 or visit TSA Cares.
Text Telephones (TTYs)
SJC has TTY telephones at selected telephone banks throughout the terminal. To connect directly to the California Relay Service from any phone, callers who are deaf or hard of hearing may dial 711. Voice callers may also utilize the 711 relay service. However, please note, when dialing 711, there will be a long series of audible tones before a live relay operator comes on the line.