Online Parking Reservations - Frequently Asked Questions

Making a Reservation

How do I make a reservation?

Navigate to parking.flysanjose.com, enter your intended dates and times of travel, and choose a parking facility that best suits your needs. At checkout, you’ll be prompted to enter your name, address, phone number, email, and license plate number.  

Is a fee applied to my reservation?

Currently there are no additional fees.

How far ahead can I reserve a space?

You can book a reservation up to 6 months ahead of time. 

What is the maximum number of days I can pre-book?

Currently there are no limits on the number of days you may pre-book. If your vehicle remains in the parking facility for more than 30 days after the end of the reservation period, the vehicle will be considered abandoned and will be towed at the owner’s expense.

What is the minimum number of days I can pre-book?

Currently there are no minimum number of days you may pre-book. 

Am I guaranteed a parking space at SJC with an online reservation?

In the unlikely event your selected parking facility is full upon arrival a refund will be provided. Please submit a refund request  via the airports reservation website, ParkingSJC@SJC.org.

Can I pre-book short stay or hourly parking?

Any reservations for less than 24 hours will be charged the daily rate for that parking facility. 

Can I pre-book accessible (ADA parking)?

At this time, making a reservation does not guarantee access to a specific parking space. Please check the reservation web-page before booking to verify if the parking facility you are reserving includes ADA stalls.

Do I receive a specific parking space?

At this time, making a reservation does not guarantee access to a specific parking space.

When I make a reservation, will I be charged right away or after I have left SJC?

You will be charged at the time you complete the online reservation process. No additional action is necessary - please bring your confirmation email with QR code to the Airport to gain ingress to and egress from the parking facility. 

Who do I contact if I have questions regarding my booking?

Please contact the Airport Parking Services at 408-441-5579 or email ParkingSJC@sjc.org.

Managing your Reservation

What is the cancellation and refund policy for a parking reservation?

Prior to 24 hours before the start of your reservation you may cancel your reservation at any time and receive a full refund. Log onto parking.flysanjose.com and select ‘Manage my Reservation’. There are no refunds if a booking is cancelled less than 24 hours prior to the start of your reservation. 

How do I amend or rebook my reservation?

Log onto parking.flysanjose.com and select ‘Manage my Reservation’. Make sure you have your confirmation code available to access your reservation. 

What happens if I lose my reservation confirmation number?

Please contact the Airport Parking Services at 408-441-5579 or email ParkingSJC@sjc.org.

Can I make another booking to extend the reservation I already have?

There is no current system in place to extend a booking once you have already arrived at the parking facility. However, you may amend your reservation 24 hours prior to the start of your reservation.

Using your reservation at SJC

What do I do when I arrive at SJC?

Follow the signs to the applicable parking facility on your confirmation email. Your QR code will not allow access to a different parking facility. If you drive to the wrong parking facility, please press the intercom button to speak to a Parking Representative. 

Which lane do I use when entering the parking facility?

You can use any available lane to enter the parking facility.

What happens if I arrive before my reservation time, or leave after the end of the reservation time?

If you arrive more than 4 hours prior to your reservation start time, or depart more than 4 hours after the end time on your reservation, ingress and egress will not be permitted. Once the 4-hour grace period has expired, you will incur additional fees at the posted daily rates prior to exiting the parking facility.   

For example, if a reservation is from 7am to 7pm, you will be able to exit the facility until 11pm. 

What happens if my QR code doesn’t work at the facility entrance?

Please press the intercom button to speak to a Parking Representative. Please have your confirmation code available so we may look up your reservation. 

What happens if I do not have my QR code at the entrance or exit?

Please press the intercom button to speak to a Parking Representative. Please have your confirmation code available so we may look up your reservation. 

What happens if I return earlier than the end of the reservation time?

If you arrive early to your vehicle before the end of the reservation time, you may need to press the intercom to allow the vehicle to exit the parking facility. There are no refunds for unused time on the reservation. 

What happens if I accidentally pull a ticket instead of scanning my QR code or using my license plate to enter the parking facility?

Please press the intercom button and advise the Parking Representative you accidentally pulled a ticket. The Operator will assist   

Are parking shuttles available at Airport parking facilities?

Parking shuttles to Terminals A and B are available 24/7. Shuttles arrive every 7-10 minutes.

Discounts & Promotions

Do you have a loyalty program?

We are looking to launch a loyalty program in early 2022.

Contact Us

Where can I find the Reservation System Terms and Conditions?

Terms and Conditions can be found at https://flysanjose.com/parking/reservations-terms

How do I contact SJC Parking with questions?

Please contact the Airport Parking Services at 408-441-5579 or email ParkingSJC@sjc.org.